Shakey’s If It’s Late It’s Free – A Scam?
Shakey’s If It’s Late It’s Free – A Scam? Is this a scam? Probably, probably not. But what I am sure of is that Shakey’s uses various “dirty” tactics so they won’t have to honor their statement. There are others who have been duped as well.
Here’s one who had his shakey’s pizza delivered late but was not able to get the pizza free. He argued with the delivery boy but to no avail. He did not get the pizza free and was not called back upon. Talk about bad customer service.
Then there’s this other incident involving another blogger. She ordered a Shakey’s pizza and as usual the delivery was late. At first, she and the delivery guy argued. The delivery guy said he was on time but according to the blogger’s timing, he was late. Eventually, they brought in the delivery guy’s supervisor and Shakey’s gave in. The pizza was free but not after a long argument.
In my case, I’ve ordered a couple of times from Shakey’s and they always come late. Before, I didn’t mind. But now I’m a bit pissed off. This is because I ordered 2 party-size pizzas just now. And together with my Supercard, that would mean 2 extra party-size pizzas. To cut the story short, the order-taker got my order and we synchronized our watches. She said that the delivery would arrive after 45 minutes. I was still happy then.
However, after roughly 10 minutes, the order-taker (or someone from Shakey’s), called me back and said that the delivery time would need to be adjusted. She said that the pizzas I ordered would be delivered after 1 hour and 15 minutes!!! It would have been fine if they did not have that “If It’s Late It’s Free” slogan/tagline (whatever you call it…). But adjusting the time, for me, is cheating given that they have issued a “challenge” to their consumers. Add all those up and I would get my pizza after 1 hour and 30 minutes since I first called 77777 (1hr15mins new time + 10mins lag time between first order time and time when order-taker called back + 5mins discussion between me and order-taker).
Right now I am still waiting for the pizzas to arrive. Roughly 30 minutes have passed since I’ve put down the phone. If they arrive late, I will insist that I get my pizzas free. If not, then Shakey’s has still made a bad name for itself. I can’t help but compare how Pizza Hut always delivers their pizzas on time.
To recap, here is the list of Shakey’s dirty tactics so that they do not have to honor their “If It’s Late It’s Free” slogan:
- Delivery guy adjusts their watch so they can say that they delivered on time
- Delivery guy gets help from supervisor to back him up and say that you are the one at fault with the wrong timing
- Delivery guy says that he/they will call back and settle the issue but does/do not
- Order-taker “cheats” by adjusting delivery time so as to not break their “If It’s Late It’s Free” slogan
Comments (18)
Gotta spread the word about this. Their “If It’s Late It’s Free” is just pure BS.
You had a similar experience?
Yup. But I don’t complain much about the late arrival. Pabiro lang na “this should be free ’cause you’re late”, pero sasabihin pa nila na hindi sila late. I’m just happy that my pizza arrived dahil usually gutom na gutom na ko nun.
Yup ganun nga sila, madaya talaga.
Hey, I just wanted to say my side. I’ve experienced their promo and they actually complied. We had pizza delivered to an area in Paranaque (friends went over to a house) some time before Christmas but it was around 15 minutes late. I said “Babayad pa po kami?” then the delivery guy said “Pwede hong wag na.” We just had to lend him the phone to call his branch and I signed a piece of paper with his time of arrival. We didn’t need to pay for the pizzas. We used a Shakey’s Supercard for a free pizza and ordered a party size.
Good for you! I just hope you’re not a Shakey’s employee!
Shakey’s food is good. I just want them to honor their slogan and not use dirty tactics to get off the hook.
Hi. Sorry to hear you’ve had problems with shakey’s delivery. Me and my wife regularly order pizza’s from shakey’s and they always seem to come on time.
I guess its probably that the restaurant is quite near our place. Anyways, hope things get better if you order from them again.
That’s good to hear
How about their (not so) “FREE PIZZA” when you have your pizza delivered if you’re a pizzanatic cardholder?
Really? What happened?
All of the time, when i order pizza from shakey’s, it takes them 2 hours to deliver the food. Imagine, 2 F!@#$%ing hours?!?!?!
The last incident is just today. We called around 4:30PM and as of this writing, it hasn’t arrived yet.
We’re supposed to have it as an afternoon snack, however, it seems we’ll have it as a midnight snack.
Damn!
We ordered 2 boxes of Shakey’s Manager’s Choice Pizza. I don’t know if it arrived on time, all I know is, it was saggy already. (Both Pizzas)
I don’t give a hoot if they are punctual or not, my main issue here is, the 2 boxes of Pizzas that was delivered to us are almost out of toppings!
All you can see is the thin, red, saggy crust that was sprinked with VERY FEW ingredients. (As in very few)
We were so unsatisfied with what Shakey’s offered us. I will never ever call that Shakey’s delivery hotline again!
Curse you, Shakey’s!
P.S. Sorry if I have to post an issue that was out of the topic. I just want others to know that Shakey’s also have this kind of issue.
No problem. This post will serve as a “review” of their service
DAPAT LANG NMAN PO LAHAT NG LATE DELIVERY AS FREE NA WAG PO TAYO PAPAYAG NA MAG BAYAD KASI TALAGA NAMAN IF ITS LATE ITS FREE.. PAG NAG PA ADJUST NAMAN PO NG TIME SA DELIVERY NASATIN PARIN PO KUNG PAPAYAG TAYO.. SA MGA SOGGY PIZZA NAMAN NA NADELIVER PWEDE RIN PO NATIN WAG TANGGAPIN O KAYA PAPALITAN NATIN BUT FREE NA LHAT YUN.
lucky, shakey’s just around the vicinity.
I searched for this thread to check about free pizza if they delivered late,,..luckily, mine arrived 15 minutes earlier…(though i was hoping it would be late to see how things will go from there, hehe)
lolz