Shakey’s If It’s Late It’s Free – A Scam? Is this a scam? Probably, probably not. But what I am sure of is that Shakey’s uses various “dirty” tactics so they won’t have to honor their statement. There are others who have been duped as well.
Here’s one who had his shakey’s pizza delivered late but was not able to get the pizza free. He argued with the delivery boy but to no avail. He did not get the pizza free and was not called back upon. Talk about bad customer service.
Then there’s this other incident involving another blogger. She ordered a Shakey’s pizza and as usual the delivery was late. At first, she and the delivery guy argued. The delivery guy said he was on time but according to the blogger’s timing, he was late. Eventually, they brought in the delivery guy’s supervisor and Shakey’s gave in. The pizza was free but not after a long argument.
In my case, I’ve ordered a couple of times from Shakey’s and they always come late. Before, I didn’t mind. But now I’m a bit pissed off. This is because I ordered 2 party-size pizzas just now. And together with my Supercard, that would mean 2 extra party-size pizzas. To cut the story short, the order-taker got my order and we synchronized our watches. She said that the delivery would arrive after 45 minutes. I was still happy then.
However, after roughly 10 minutes, the order-taker (or someone from Shakey’s), called me back and said that the delivery time would need to be adjusted. She said that the pizzas I ordered would be delivered after 1 hour and 15 minutes!!! It would have been fine if they did not have that “If It’s Late It’s Free” slogan/tagline (whatever you call it…). But adjusting the time, for me, is cheating given that they have issued a “challenge” to their consumers. Add all those up and I would get my pizza after 1 hour and 30 minutes since I first called 77777 (1hr15mins new time + 10mins lag time between first order time and time when order-taker called back + 5mins discussion between me and order-taker).
Right now I am still waiting for the pizzas to arrive. Roughly 30 minutes have passed since I’ve put down the phone. If they arrive late, I will insist that I get my pizzas free. If not, then Shakey’s has still made a bad name for itself. I can’t help but compare how Pizza Hut always delivers their pizzas on time.
To recap, here is the list of Shakey’s dirty tactics so that they do not have to honor their “If It’s Late It’s Free” slogan:
- Delivery guy adjusts their watch so they can say that they delivered on time
- Delivery guy gets help from supervisor to back him up and say that you are the one at fault with the wrong timing
- Delivery guy says that he/they will call back and settle the issue but does/do not
- Order-taker “cheats” by adjusting delivery time so as to not break their “If It’s Late It’s Free” slogan